One simple, affordable and effective way to cultivate a High-Performance culture and team.
Contributor: Maurice Schill (Founder & CEO of JuJu)
The appeal of High-Performance Teams (HPTs) has never been higher. Especially in our highly competitive world where the competitive edge now comes from how well teams can work together.
Big companies like Google spend millions of dollars on programs, training and experts to help their teams access the highest performance levels. Then they spend millions more on designing environments best suited to HPTs.
These companies continue to hire the best, retain the best and get the best out of their teams. Better results, better products, more innovation and higher profit margins, which all lead to…
You guessed it, even more money for them to spend on developing their teams and environments.
This is leading to an ever-growing gap, making it harder for small and medium businesses to find a competitive edge when it comes to their people.
It's fully understandable that this can be a little disheartening. However, not all hope is lost.
The truth is you don't need millions of dollars, sleeping pods, ping pong tables or free lunches to get the most out of your team. Most of these are actually just gimmicks or PR stunts.
According to separate research conducted by Gallup, BCG, and OCTanner, it turns out that what matters most to people is who they work with, and how appreciated they feel.
Leveraging this insight, small and medium businesses can regain their upper footing by investing in the relationships that exist within their teams. The good news? It doesn't require a large coin purse.
Although there a many things businesses can do to improve the strength of relationships at work, there is one specific approach that is often overlooked.
Why appreciation is essential to cultivating HPTs
It's all based on human psychology. One of our deepest, most ingrained desires is to be appreciated and valued. It helps us feel like we belong, and that what we do matters.
When people are appreciated they show the best versions of themselves, are more resilient to stress, and more likely to go above and beyond for others. All of these factors are important drivers for creating High-Performance Teams.
Appreciation is also a form of feedback that reinforces good behaviours. When done correctly it can help create a small and constructive feedback loop, essential in cultivating a High-Performance Team.
How you can effectively appreciate your team
Although a thank you is a good start, it won't deliver the expected results.
There are 4 behaviours to effective appreciation you must apply.
1. Be Genuine
We have an uncanny ability to sense when people are not being real with us. When we express appreciation from a place where we don't really mean it, we actually do more harm than good.
It builds distrust in the relationships.
Properly expressing appreciation means we have to make the other person believe that we mean it.
When you say "thank you" to someone for a job well done you leave a lot of room for misinterpretation.
The solution: Tell them why their action or words meant something to you. How did it change or impact you?
Use this formula to ensure you express appreciation genuinely:
By going through this exercise you also force yourself to find a reason you actually appreciate that person
2. Get Specific
The more detailed you can get in your expression of appreciation the more meaning it has. You want them to know exactly what it is you appreciated. So focus on being clear and precise.
If you tell them...
"Thank you so much for that great presentation, it really helped me get clarity on what I need to do next."
... they may believe it's genuine, but won't know the details of how their actions helped you. Therefore it has no meaningful context.
To get specific ask yourself:
It may be something like this:
"Thank you for that great presentation, I really enjoyed how you broke down our complex marketing strategy into easy to follow steps. It really clarified what I need to do to make sure our new website fits with the overarching strategy."
Now, they believe you, know exactly what they did well, and how it impacted you positively.
When expressed like this, appreciation is much more potent as it helps connect their reality with the impact they've had on other people - which in turn creates meaning in their life.
Yes, it takes a bit longer and might take 2 minutes to write out instead of 10 seconds, but the impact is so much greater.
3. Tailor Your Approach
Every person has their own preference around how they like to be appreciated. In fact, there are 5 languages of appreciation you can use.
Knowing what your team's preference is, makes a huge difference. When you use the wrong preference it may be that the person doesn't even recognise that you are trying to appreciate them. So, all your efforts have gone to waste.
Here are a couple of examples:
Being aware of what these preferences are within your team will make a huge difference to them and how likely they are to perform at the highest possible level.
Here is a tip: We tend to express our appreciation the way we would like to receive it. Pay attention to how others are expressing their appreciation, which will give you an indicator of what they might like.
4. Be Timely
Lastly, and just as important as the last 3 behaviours, you have to express your appreciation for what they did in an appropriate time frame.
I recommend trying to keep it within 24 hours, however, this is not always feasible. Make sure to do it ASAP.
Waiting until your next meeting or catch-up might be too late. You have to let them know when it's still fresh in their mind.
As humans, we are wired for instant feedback and gratification. The longer you wait, the less rewarding it becomes for them.
Go out and try it!
When you start applying these four behaviours in how you communicate appreciation, you won't just become a better communicator and leader, but will also inspire and educate your team by proxy to engage in similar behaviours.
The first couple of times might feel a bit weird to you. That is simply because you are not used to it. Remember, it's not about you, it's about making the other person feel valued.
So, now it's your time to apply this.
We’ve all been there. The looming deadline. The high stakes work. The pressure mounting. The finish line and our chances of getting there are touch and go. But we rise up to the challenge, not only hitting the mark but smashing it out of the park.
As we breathe a sigh of relief we say to ourselves, ‘Never again’.
But soon we find ourselves back there again.
Well in a word, stress. Or more to the point, our complicated relationship with stress. We NEED stress...the good kind that is. It drives up productivity allowing us to achieve beyond perceived limits. The challenge these days is that the story of stress in modern society often only highlights the bad. Anxiety, burnout, poor motivation, are all horrible negative elements that occur when we become over stressed.
So to discover which stress is good and which isn’t, we need to journey back in time and dig into the history of stress. This history lesson will provide a really useful framework for developing individuals and organisations that thrive under pressure.
The birth of stress
Stress as a term has only been around since the early 20th Century and was coined by the “Father of Stress”, Slovakian Scientist Hans Selye when he was testing a hypothesis on ovarian hormones using rats as the test subject. Selye discovered that no matter what substance he substituted for the ovarian hormone, the same reactions happened in the rats. It wasn’t the substance that was instigating the reaction. It was the situation. The situation set off a chain of reactions and those reactions were the same no matter what substance was used. Eventually the rats would die from the sustained stress of the situation.
Two sides to every story
Selye defined stress “as an organisms unspecific reaction to any kind of external demand.” He also defined stress as both positive and negative. Positive stress was named ‘eustress’, based on the Greek word ‘Eu’ meaning good and negative stress was labelled ‘distress’, inspired by the Latin word ‘Dis’, meaning bad. Distress can lead to anxiety if the stress is too high but on the flip side, can also lead to boredom if the stress is not enough.
Yep, you read it right. Low stress is also a negative stress.
The current narrative on stress highlights the negative. When we think of the word stress, we instantly are drawn to our own negative experiences. Stress is bad. That’s what we know, that’s what we believe. But unfortunately it is only half the narrative. To help guide us, we will use a powerful framework to understand the thinking that occurs when we are placed under stress. It is within this framework that we can start to negotiate the necessary mindset, skill sets and coping strategies to turn the tide on stress.
Situation and Self
Inspired by Dr. Selye’s work, Dr. Richard Lazarus and Dr. Susan Folkman developed the Transactional Model of Stress. In this framework, stress ‘is the result of a transactional process between a person and the environment’ (Peifer, 2012). When an external demand (challenge/pressure) is placed on an individual, a certain process is followed. The first assessment we make is whether or not the situation is a threat. If a threat is perceived, we make a second appraisal. Do I have the strategies to cope with this situation? It is this key decision that shapes the stress path we choose. If we believe we don’t have the ability to cope, the stress is perceived as negative stress or distress. If we believe we have the ability to cope, we perceive the stress as eustress and this creates the opportunity for optimal performance.
The demands of the situation meet our skill level and we rise to the challenge.
The work flows out of us effortlessly.
We connect disparate ideas.
We lose all sense of time and feel deeply connected to the work
We are uber productive.
We enter an optimal state of consciousness that psychology calls ‘flow’.
Flow - the antidote to stress
Coined by Hungarian Psychologist, Mihalyi Csikszentmihalyi, flow is an “altered state of consciousness in which people are so involved in an activity that nothing else seems to matter; the experience itself is so enjoyable that people will do it even at great cost, for the sheer sake of doing it.” It is an optimal state of experience and performance. In flow, people feel great and their performance is elevated. It boosts both morale and productivity.
So how much more productive can you be in flow? How about up to five times?
In a ten year study by McKinsey and Company, 5000 high performing executives operating at their peak reported being up to five times more productive when in Flow. This number varied from person to person but on average executives felt that their output dramatically increased when in a flow state. The challenge however, was that these executives also self reported only being in Flow about 10% of the time. As well as driving up our performance, Flow is one of the only times where five of our most potent neurochemicals are released in our brain at the same time. These neurochemicals enable us to connect disparate ideas, focus intensely, feel really good and connect deeper with other humans. As the Flow Genome Project, a world leading authority on Flow Science, state in their definition of Flow, “we feel our best and perform our best.”
Making friends with stress
Stress is required for Flow to show up. Mihalyi Csikszentmihalyi listed nine dimensions of Flow and one key Flow dimension is called the Challenge/Skills ratio. This refers directly to stress. Stress is the demands or challenge of a situation. We need to increase/decrease the demands of task to a point that is suitable for our skill level. If the demands are too high, our anxiety rises. If the demands are too low, it promotes boredom. Finding the Goldilocks spot, where it is just right, helps drive our attention into the now. Cortisol, aka the stress chemical, is released and this helps us focus with more intensity. Cortisol enhances selective attention in the brain which filters out superfluous information and tightens focus on the task at hand. We become better at blocking out information that doesn’t enable us to achieve our goal and we become deeply immersed in the task at hand. In an age of distraction, this capacity to deeply focus on demanding work is a modern day superpower and it enables us to reach a peak state of performance. It enables us to be more productive and to feel our best.
Strategies for building a better stress relationship
Contributor: Steve Brophy
Contributor: Georgia Ellis
Back in 2013 after leaving my Senior Manager Role behind and stepping into a new version of myself as a Business Owner, I took a trip to Iceland. The icy and snowy landscape was not only epic, but it also provided a timely reminder of the cortical landscape of our brains. Kinda a weird connection to make, but stay with me...
As I took in the landscape I couldn't help but see a resemblance to a Human brain and the way our continual thinking carves out new and unique neural pathways, it occurred to me that as en employee I had been thinking a certain way, which had led me to have a rather successful career... but that thinking, and those neural pathways, were not going to serve me as a business owner.
Fast forward to 2019, and with a deeper understanding of neurobiology and the interconnection of our thoughts, emotions and movement. I now appreciate the power of post conventional and complex thinking and the importance or rewiring our brain to steer us in a new direction... partly because of the science, and partly because it's exactly what I did to grow my business. I worked on my mindset first.
In the book "The Biology of Belief" by Dr. Bruce Lipton, he explains how our thoughts and beliefs impact our biology. Did you know if you continuously think thoughts with a negative bias about life or the future, that is tell yourself woeful stories or make negative judgements of a situation or person, that you create a neural pathway in your Brain that hooks you up to seeing only the negative? Just like crevices in the snow that have been carved out by a sled taking the same path over time, those continual thoughts create a deep seeded negative bias.
When you begin to understand neurobiology and neuroscience and even epigentics, you quickly discover that we can retrain our brains to “steer our sled” on to a new path with a positive outlook, then that pathway will show a physical change in our brains. Neuroplasticity means that our brains are continually firing and wiring new pathways, the more we think a thought, the stronger the connection or pathway, the less we think a thought, the weaker the pathway and eventually it prunes away. Each one of our thoughts and subsequent behaviors are responsible for this change in our brains. It's an empowering idea that we can literally begin to prepare ourselves for these extraordinary, complex and uncertain times with the nature of our thoughts.
Not only does a switch in thinking help prepare us for the future, it has other profound effects on us physically and can even help reverse anxiety and depression. Research has shown that regular positive pole thinking can lead to:
Unfortunately negative pole thinking produces the opposite results. Take the point above about being more attractive to other people, I most certainly are turned off by negative people.
The best thing about being in control of our thoughts is that we have a new opportunity each moment to enhance our emotional experience. I discovered many years ago that we always have a choice as to how we respond to situations, events and people. Armed with the knowledge that a positive attitude to life is worth nurturing, and that we can steer ourselves onto a different pathway on our habitual cortical landscape, then we can begin to work on strategies to make this happen for ourselves. Some strategies that I have found helpful for steering my thinking into a better future are:
The more I adopted these practices the easier it was to have a positive mindset. My cortical landscape was changing, and i began to naturally steer myself in a positive direction. Changing the way I thought about things, changed the emotional attachment i had with people and situations. I moved from being the victim to the external world to being the master of my inner world, which strangely, changed the way I saw the external events that used to trigger mental anguish. People who know me somehow think I have always had a positive outlook, the truth is I haven't, I had to teach myself and I am still a work in progress, with the know-how and tools to steer my thinking back on track towards an extraordinary future.
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